Refund & Cancellation Policy

Last updated: 11 October 2026

This policy explains when payments made on Piluvu are refunded. All payments are processed by Razorpay in Indian Rupees (INR).

1. Training programmes

  • 3-day money-back guarantee: you can request a full refund within 3 days of a payment, from the Training section of your dashboard.
  • Cancelling auto-renewal: you can cancel an auto-renewing plan at any time. This stops future charges; you keep access until the end of the period already paid for. Periods already paid for are not refunded after the 3-day window.
  • Refund requests are reviewed and, once approved, processed within 2 business days.

2. Collaboration payments (Brands)

  • Request declined: if the Creator (or our team) declines your collaboration request before work begins, the full amount is refunded.
  • Before delivery: if the collaboration cannot go ahead after it was accepted, contact us before the Creator delivers and we will refund the amount, unless the Creator has already done substantial work, in which case we will resolve it fairly between both parties.
  • After delivery: if you are not satisfied, use "Request revision" first. If the delivery is rejected, our team reviews the case with both parties and decides on a full, partial or no refund based on what was agreed and delivered.
  • After you confirm delivery: payments are released to the Creator and are not refundable.

3. Campaign funding (Brands)

Campaign funds that have not been committed to a Creator can be refunded on request. Amounts already paid or owed to Creators for work done are not refundable.

4. Failed or duplicate payments

If money was debited but the payment failed, or you were charged twice, it is refunded automatically by Razorpay or your bank, usually within 5–7 business days. If not, contact us with the transaction reference.

5. How refunds are paid

  • Refunds go back to the original payment method (card, UPI, net banking or wallet).
  • Once we process a refund, it usually reaches your account within 5–7 business days, depending on your bank.
  • We do not charge any fee for refunds.

6. How to request a refund

Training refunds: from your dashboard's Training section. Anything else: email support@piluvu.com with your registered email and the transaction or invoice number. We reply within 2 business days. See our Contact page for other ways to reach us.

7. Shipping

Piluvu sells digital services only; nothing is shipped. Creator Shield plaques are free recognition awards, not purchases.